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FAQ

When I enter my registration code, the OK button remains grayed out.

Date added:
Saturday, 26 February 2011
Last revised:
Wednesday, 27 September 2017

Answer

If you enter a registration code but the "OK" button remains grayed, please double check the following:

  1. Make sure you have installed the latest version of the plug-in.  You can download the current release any time from the Downloads page.
  2. Make sure you are matching the correct registration code to the correct product, particularly the Savvy series.
  3. If you purchased a student version (registration begins with "A"), it will only work with an E series, free educational license of VectorWorks.  You can upgrade to a full version of the plug-in online.
  4. If copying and pasting in your registration code, make sure there are no spaces or carriage returns at the beginning or end of the field.  If you use the arrow key to move to the ends of the field, you may catch the extra characters.
  5. The code is case sensitive.
  6. All "0" are zeros. (Except for the Savvy Section product code, SO.)
  7. Make sure your Vectorworks seat registration is correct.  In your plug-in registration, nnnn-nnnn-XXXXXX-nnnn, XXXXXX should match the last six characters of your Vectorworks serial number.

If you have tried all these steps, and your registration code still produces an error, there will be a 5 digit code next to the registration field. Please include this code if you need further assistance.

If you do not see the error code, make sure you have updated to the latest version, and have entered your user name.

If there is still no error code, you have entered a registration with too many or too few characters.

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